To return a product please do the following:

• Go to and follow the return process. 

• Once we approve your request you'll receive a free return label to your e-mail. You can also use your own shipping method; just make sure that the package will arrive safe to us.

• Give the package to the courier.

• As soon as we receive the package, we'll refund the total to your original form of payment.


In order for us to process your return successfully, the following conditions must be met: 

• Purchases made on our website must be returned within 45 days.

•The item must be undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging.

• If you decide to use your own shipping method to return an item, the package is your responsibility until it gets to our warehouse. Ensure that you send your item back to us using a delivery service that insures you for the value of the goods. 

• Aqsty Pro reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

• Original Shipping costs and handling charges are non-refundable.


For exchanges please return the items you wish to exchange and make a new purchase. You'll get a refund for the first purchase right after we receive the return.


If you want to cancel an order send us an e-mail at with a request for the cancellation. Include the order number and your full name. We are only able to cancel your order if it is still currently processing. Unfortunately, we won't be able to do anything if the order has already been fulfilled.


Undeliverable packages that are returned to us will not automatically be re-shipped and will result in order cancellation. You will get a refund for the total of the merchandise. Please note that original shipping costs are non-refundable.


 If you have any questions or wish to inquire about your return or refund please contact our Customer Service desk at the following email: